new here?What to expect

Most of our services are priced by hair length, so you know what you'll pay before you book. You'll see the price and time for each service when you book online. Perms and colour correction are priced by time: a Standard Perm is from $250 for the first 2 hours, a Spiral Perm from $350 for the first 3 hours, and Colour Correction from $680 for the first 4 hours, then $170 an hour after that. Colour correction always starts with a free consultation in the salon.

Book a consultation, either online or in the salon. We'll talk about what you want and work out the right service. The consultation fee comes off your service if you book within 30 days.

It depends on the service and your hair. The time for each service is shown when you book online.

If you're new to us or haven't had colour with us for a while, we may ask you to come in for a quick skin test before your colour appointment. We'll let you know when you book.

A 50% booking fee secures every appointment, and it comes off your bill on the day. Booking online? The booking fee is paid as you book, even for same-day bookings. Booking in the salon or by phone? Your payment link comes by text and email at 9am, 3 days before your appointment, and it must be paid by 6pm that same day. Booking 2 or 3 days ahead? The link is sent straight away, and it must be paid within 24 hours. Not paid by the deadline? The appointment is cancelled automatically.

Not if you book in the salon or by phone. Instead, we text you a secure link to save a card. It's only charged a 50% no-show fee if you don't come. No card saved? The no-show fee is paid before your next booking. (Booking online for today or tomorrow? The booking fee is paid as you book.)

Call us on 07 4938 3900. If you reschedule, your booking fee moves to your new appointment. If you cancel at least 3 days before, your booking fee is refunded in full, back on your card. If you cancel within 3 days or don't show, it's kept, but genuine emergencies are considered at our discretion. There's no late fee. If Winter & Co. cancels your appointment, your booking fee is refunded. If we move it, your booking fee moves with it.

Yes. Card details are held securely by our payment provider, Stripe, never in Winter & Co.'s own system. Before you pay a booking fee, you'll tick to agree to our booking terms and sign, by typing your name or with your finger.

James St has 2 or 3 hour street parking right outside, fine for shorter visits. For longer appointments like colour or extensions, try Mary St beside our building, Normanby St near the vet, or the free multi-level car park off Queen St. See our parking guide.

Yes. We fit tape-ins, sew-in wefts, butterfly wefts and clip-ins. Every set starts with a consultation. We don't keep extensions in stock, so your hair is ordered in to match you and we book your fitting once it arrives. See our extensions.

Yes. Our cuts and styling are non-gendered and for every hair type, from short back and sides to long layers and curls.

Yes. We're a Moroccanoil salon and also stock brands like De Lorenzo, Colour Wow and Lakmé K2.0. See our brands.

Yes. Find out about gift vouchers.